Revamping a fragmented sales process

Establishing end-to-end user flows on the website to solve customer needs within a single channel, reducing service response time from two days to just minutes

Classic E-commerce turns into Urban Mobility Experience

Kidō is a store for commuters that use a bike as their main means of transportation. This is a personal project that I used as a technical challenge, for the post sale flow in this case. All the content here is mine, including the product itself.

From a Generic Funnel to a Personalized Experience

How did we reduce friction by 48% and increased conversions while simplifying complex decisions?

A simple welcome to your new credit card

Bringing transparency to an obscure cost structure to get to 24% increased conversions